Caremed Alrick has a specific mission for our hire division:
“Accurately specified, impeccably clean, rapidly deployed equipment”, on a true 7 day service, to UK hospitals, in the areas of seating, showering / toileting, and early mobilisation.
Our hire range now includes:
- Sertain™ ITU and HDU chairs, the complete range – 160KG SWL to 350KG SWL
- Thekla Advanced Rehab & Early Mobilisation / tilt table chairs
- Tilt tables
- Tilt in space wheelchairs, including Rea Azalea and Innovys – all sizes
- Tilt in space care chairs, including our own TX30’s and Kirton chairs
- Transit wheelchairs including wide and extra wide versions
- Commodes and Shower chairs including tilt in space, electric hi-lo and bariatric
- Shower trolleys
- Floor level beds
- Specialist cushions, including the Valley Cushion
- Specialist packages including advanced presure care solutions
We are also willing to invest and our hire scheme has been built on customer feedback – if you need a certain item, or range of products, available to call off on a rapid delivery hire basis, please email our team and we’ll be glad to help.
When you really need something quick, sometimes it is a matter of convenience and “want”: “I need a new pair of trainers”, “I desperately want a new watch”…”I’d love a coffee”
However, in the care sector, it can genuinely be a matter of necessity and a residents well-being is at serious risk if not addressed, for example if an air mattress breaks down at night or during the weekend. In these instances, who will you call?
This morning, I was trying to place enquiries with two large medical retailers in the UK.
The first supplier had a hold message that assured me that the call was important and it would be answered soon – after 12 mins I hung up and tried again later – same result. The second supplier answered promptly but said that although the goods were in stock, they couldn’t be despatched for 5 days, even if I paid extra, or even if we arranged collection.
Caremed customers know they can phone us day or night on our usual office number, and specific accounts have been given their own dedicated number, we’ll respond, simple as that!
Some examples that have occurred recently…
Saturday 15th June, staff at a South London Hospital have sliced a power cable in half on a bed, call taken at 4:45pm – technician despatched at 5:30 pm, all fixed by 8:00pm
Monday 10th June, we had a call from a client in Aylesbury at 9:30pm – they’d had a power cut and requested assistance / advice on air mattresses. We provided advice and telephone support, and were on standby until later that night until the power failure was resolved.
Last evening (17th June) we received a request at 5pm for urgent falls sensors to go to a West Midlands client, by 6:48pm the sensors were delivered.
We could go on and on, there are numerous examples going back years – to date we have never refused an out of hours call out, ever.
If you’re struggling to find a reliable care equipment provider, remember that at Caremed, our infrastructure has been built to reflect yours, we sit down regularly and challenge ourselves “how can we make our service any better?” and we invest in our out of hours cover, to become your 4th emergency service. We are here to relieve the burden on your employees, no more late night drives to neighbouring homes to borrow a spare piece of equipment, no more listening to an answerphone message or waiting to hear back…
Long Term Care Groups – we’re here for you!
Caremed has expanded its 24/7 infrastructure, with the opening of a new storage depot in Coventry, specifically for bolstering our round the clock service to UK care home groups.
To date, we’ve never refused or turned down a request for a same day air mattress replacement, regardless of whether the request is made at 9am on a Monday, 10pm on a Friday or 1am Sunday morning, it is just part of what we do!
Care Home Groups that utilise our services are surprised at the service levels offered, and by request, we now also offer storage of customers own critical equipment lines and make it available for out of hours despatch in the event of an emergency.
To find out how your group can become a customer, and enjoy the peace of mind and rapidity of service offered by our day and night service, use our contact page to get in touch or book a call with Nathan
Within nursing homes, the pressure care mattress is one of the most critical items for the safety of frail residents, at high risk of pressure care injuries.
If there is a mattress failure out of hours, its swift resolution is imperative for both the resident and the duty staff otherwise
- The residents condition is at risk and deterioration / injury / decline can result
- The staff have to take special measures to obtain a mattress from another home or implement additional care, i.e. turning 1/2 hourly
We hear many stories of maintenance workers, carers and nurses having to come back into work late at night then drive from home to home (within a care group) to collect a spare mattress from elsewhere in a breakdown situation.
Caremed Alrick has built an infrastructure that mirrors the needs of our care group clients, with a true 24/7 service for air mattress replacements round the clock.
One call to our 24/7 customer care line 01926 889677 and within 90 minutes, day or night, your replacement air mattress will be on its way with one of our out of hours delivery team, to help keep your residents safe and giving peace of mind to your care and maintenance team.
To find out how to become a Caremed Alrick 24/7 customer, call us on 01926 889677 or email us here