Rapid delivery, why bother?

When you really need something quick, sometimes it is a matter of convenience and “want”:  “I need a new pair of trainers”, “I desperately want a new watch”…”I’d love a coffee”

However, in the care sector, it can genuinely be a matter of necessity and a residents well-being is at serious risk if not addressed, for example if an air mattress breaks down at night or during the weekend. In these instances, who will you call?

This morning, I was trying to place enquiries with two large medical retailers in the UK.

The first supplier had a hold message that assured me that the call was important and it would be answered soon – after 12 mins I hung up and tried again later – same result. The second supplier answered promptly but said that although the goods were in stock, they couldn’t be despatched for 5 days, even if I paid extra, or even if we arranged collection.

Caremed customers know they can phone us day or night on our usual office number, and specific accounts have been given their own dedicated number, we’ll respond, simple as that!

Some examples that have occurred recently…

Saturday 15th June, staff at a South London Hospital have sliced a power cable in half on a bed, call taken at 4:45pm – technician despatched at 5:30 pm, all fixed by 8:00pm

Monday 10th June, we had a call from a client in Aylesbury at 9:30pm – they’d had a power cut and requested assistance / advice on air mattresses. We provided advice and telephone support, and were on standby until later that night until the power failure was resolved.

Last evening (17th June) we received a request at 5pm for urgent falls sensors to go to a West Midlands client, by 6:48pm the sensors were delivered.

We could go on and on, there are numerous examples going back years – to date we have never refused an out of hours call out, ever.

If you’re struggling to find a reliable care equipment provider, remember that at Caremed, our infrastructure has been built to reflect yours, we sit down regularly and challenge ourselves “how can we make our service any better?” and we invest in our out of hours cover, to become your 4th emergency service. We are here to relieve the burden on your employees, no more late night drives to neighbouring homes to borrow a spare piece of equipment, no more listening to an answerphone message or waiting to hear back…

Long Term Care Groups – we’re here for you!

We are moving premises

As from 1st August, Caremed Alrick will be operating from new premises. We are moving from our existing site in Leamington Spa, to:

5 Falkland Close

Charter Avenue Industrial Estate

Coventry

CV4 8AU

Phone 01926 889677

Fax 01926 801169

The move will provide us with upgraded facilities including more efficient storage, modern offices, assembly and workshop areas.

TX30 High Dependency Chair for Long Term Care

Ideal for nursing and residential care, and available for demo / trial for our long term care clients in both the UK and Australia, click here to read more about our TX30 chair.

 

 

Ex-demo Thekla 3 for sale, saving £3,500 + VAT

We are selling one of our Thekla 3 Advanced Mobilisation Chairs with a full options and accessories kit to make way for newer models; this represents an excellent way for a critical care unit to save £3,500 + VAT over buying a new chair. It is in excellent condition, with the following accessories:

 

  • Velcro-free padded wipe-clean straps x 3
  • Handgrips + parallel bars
  • 2 x activity trays (one for use in seated position, one for use in tilt table position)
  • Neck support cushion
  • Neuro headrest

To see the chair that this offer relates to, click here

To request a quote, please contact nathan.thompson@caremed.healthcare

 

24/7 Equipment Replacement for Care Home Groups

Caremed has expanded its 24/7 infrastructure, with the opening of a new storage depot in Coventry, specifically for bolstering our round the clock service to UK care home groups.

To date, we’ve never refused or turned down a request for a same day air mattress replacement, regardless of whether the request is made at 9am on a Monday, 10pm on a Friday or 1am Sunday morning, it is just part of what we do!

Care Home Groups that utilise our services are surprised at the service levels offered, and by request, we now also offer storage of customers own critical equipment lines and make it available for out of hours despatch in the event of an emergency.

To find out how your group can become a customer, and enjoy the peace of mind and rapidity of service offered by our day and night service, use our contact page to get in touch or book a call with Nathan

Caremed Fax Number is changing

Fax number is changing to 01926 801169, for any clients who utilise fax for orders, please amend your records as of today – many thanks!

 

 

NHS Supply Chain – Caremed® Products

Caremed® has a range of seating and profiling beds that can be purchased compliantly through NHS Supply Chain Frameworks. Contact our sales team for more information and to obtain the appropriate contract ID/ reference numbers.

Why might nursing home groups need 24/7 cover for air mattresses?

Within nursing homes, the pressure care mattress is one of the most critical items for the safety of frail residents, at high risk of pressure care injuries.

If there is a mattress failure out of hours, its swift resolution is imperative for both the resident and the duty staff otherwise

  • The residents condition is at risk and deterioration / injury / decline can result
  • The staff have to take special measures to obtain a mattress from another home or implement additional care, i.e. turning 1/2 hourly

We hear many stories of maintenance workers, carers and nurses having to come back into work late at night then drive from home to home (within a care group) to collect a spare mattress from elsewhere in a breakdown situation.

Caremed Alrick has built an infrastructure that mirrors the needs of our care group clients, with a true 24/7 service for air mattress replacements round the clock.

One call to our 24/7 customer care line 01926 889677 and within 90 minutes, day or night, your replacement air mattress will be on its way with one of our out of hours delivery team, to help keep your residents safe and giving peace of mind to your care and maintenance team.

To find out how to become a Caremed Alrick 24/7 customer, call us on 01926 889677 or email us here